Physician & Hospital Coaching
HOSPITAL WORKSHOPS AND COACHING OFFERINGS
Dr. Chantal Lorio has 30 years of practice experience, 21 years of physician leadership experience, and 10 years of coaching experience. Dr. Lorio is known for fostering a culture of patient-centered care. She is passionate about empathic communication to create strong human connections. As an executive coach, she has coached and trained thousands of physician leaders and providers on leadership, communication skills, and cultural transformation. She has engaged healthcare teams in 22 US states and Canada.
She served as System Medical Director of Patient Experience for the Ochsner Health System until December 2021. In this role, she was responsible for coaching physicians in leadership and patient experience, and she led the organization to the top quartile nationally in experience of care by 2021. In addition, she was the Associate Medical Director of Wound Care and the System Chair of Podiatric Medicine and Surgery for Ochsner Health. She also worked for 7 years as a healthcare coach and consultant for Huron Consulting Group.
Dr. Lorio is the past president of the Louisiana Podiatric Medical Association and is on the Advisory Committee to the Louisiana State Board of Medical Examiners. Prior to Ochsner, Dr. Lorio worked at East Jefferson General Hospital, serving as Medical Director of the Wound Center (2007-2009) and Chief of Podiatric Medicine and Surgery (2002-2003, 2009), and at Tulane Lakeside Hospital, serving as Podiatric Surgical Residency Director 2002-2003).
Workshops
Each workshop is designed for clinical settings, facilitated by a physician-coach, and grounded in evidence-based adult learning principles. All workshops are available on-site, virtually, or in hybrid format and may be combined into a multi-day leadership institute at your facility.
Workshop A — From Clinician to Leader: Physician Leadership Foundations
FULL DAY | 6 HOURS
Designed for newly appointed or aspiring physician leaders — including department chairs, medical directors, and section chiefs — this flagship workshop equips physicians with the mindset, language, and practical tools required to lead effectively in complex health systems.
Learning Objectives
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Develop a clear, grounded personal leadership identity
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Practice influence strategies that work without positional authority
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Lead productive, efficient meetings that respect physician time
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Navigate and de-escalate interpersonal and team conflict
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Build effective working relationships with hospital administration
Topics Covered
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Self-awareness and leadership identity formation
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Influence without authority in hierarchical systems
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Running effective meetings and facilitating difficult conversations
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Managing conflict with colleagues, staff, and administration
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Navigating the clinician-administrator divide
Format: Full-day interactive workshop (6 hours) + optional 90-day follow-up group coaching series
Ideal Audience: New department chairs, medical directors, section chiefs, physician leaders in transition
Workshop B — I Get You: Communication Mastery for Physicians
HALF DAY | 2-4 HOURS
DEPENDING ON COHORT SIZE
Inspired by the book "I Get You; I Got You" by Chantal Lorio, DPM, this workshop transforms how physicians communicate — with patients, peers, staff, and administration. Grounded in empathic listening and connection science, it is one of our highest-rated offerings. Participants receive a copy of the book as a program resource.
Learning Objectives
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Practice deep, empathic listening that builds trust and reduces conflict
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Deliver difficult news and feedback with clarity and compassion
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De-escalate tense peer-to-peer and physician-administration situations
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Recognize and adapt communication styles across personality types
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Build a personal communication framework grounded in connection
Topics Covered
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Empathic listening: beyond active listening to true understanding
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Delivering difficult news — clinical and administrative contexts
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Conflict de-escalation and repair frameworks
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Peer-to-peer communication under pressure
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Physician-administration dialogue: bridging the language gap
Format: Half-day (2-4 hours, depending on cohort size) interactive; can be combined with individual physician shadowing and coaching onsite.
Ideal Audience: All physician cohorts; particularly high value for physician leaders, residency faculty, and department chiefs
Physician Executive Coaching
While workshops deliver powerful insight and skill-building in concentrated formats, coaching engagements create durable, lasting transformation. IGU Coaching offers custom products to organizations based on two base engagement models, each calibrated to the depth of change your institution needs.
Department-Level Group Coaching
COHORT OF 4-8 PHYSICIANS | 6 SESSIONS OVER 3 MONTHS
A structured group coaching series that builds trust, shared language, and collective resilience within a physician department or specialty team. Each cohort is treated as a unique system, with focus areas customized to the team's assessed needs.
Program Features
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Facilitated group coaching sessions over 3 months
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Leadership assessment tool
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Customized focus: leadership development, burnout recovery, or communication mastery
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Post-program assessment and impact summary report for institutional leadership
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Optional integration with Workshop A or Workshop B for blended learning
Pricing: Custom institutional proposal based on cohort size and scope
Executive Physician Coaching (1:1)
FOR CMOs, VPs OF MEDICAL AFFAIRS, DEPARTMENT CHIEFS | 6-MONTH ENGAGEMENTS
Confidential, high-trust, one-on-one coaching for physician executives navigating complex leadership demands. Our most intensive and transformative offering, designed for senior physician leaders who need a thinking partner, strategic sounding board, and skilled coach — all in one.
Program Features
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45-60-minute private coaching sessions
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Full confidentiality — session content is not reported to the institution
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Structured onboarding assessment and goal-setting framework
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Optional 360-degree feedback integration for leadership development arc
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Access to IGU Coaching resources, tools, and the book "I Get You; I Got You"
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Available in 6-month or 12-month formats
Pricing: Custom proposal — contact IGU Coaching to discuss your leadership's needs
What Makes IGU Coaching Different
The coaching and consulting market is crowded. IGU Coaching is not for every institution — we are for institutions that recognize that physician-specific expertise, evidence-based rigor, and authentic credibility are non-negotiable when investing in their most valuable clinical asset.
Physician-Founded & Physician-Led — No generic HR consultants. No wellness gimmicks. Your physicians will be coached by someone who has lived clinical life, understands the pressures of patient care, and speaks the language of medicine.
Proprietary CONNECT -LEAD-SUCCEED Framework — Our programs are built on a physician-designed model that integrates leadership development, well-being science, and communication mastery into a unified, coherent growth system.
Evidence-Based Methodology — All programs draw from positive psychology, motivational interviewing, cognitive-behavioral coaching, and applied neuroscience. We do not teach opinion — we teach science.
Book-Backed Credibility — "I Get You; I Got You" by Chantal Lorio serves as both a coaching anchor and a participant take-home resource, providing your physicians with a lasting reference beyond the program.
Flexible Delivery — We meet your institution where it is: on-site, virtual, or hybrid. Morning grand rounds format, full-day offsite retreat, or a multi-month virtual cohort — we adapt to your calendar and culture.
The IGU Coaching CONNECT — LEAD — SUCCEED Framework
CONNECT Empathic Communication • Team Trust • Physician-Admin Bridge • Conflict Resolution
LEAD Leadership Identity • Influence • Accountability • Effective Decision-Making
Succeed Workday · Career · Home · Financial · Resilience · Joy · Life
Sample Engagement Timeline
We designed our onboarding process to be fast, frictionless, and respectful of the demands on institutional leaders. Most institutions move from initial inquiry to first session delivery within three to four weeks.
PHASE 1
Discovery Call
30-minute call with your HR, CMO, or Wellness Committee lead to understand goals, culture, and pain points
TYPICAL TIMEFRAME: WEEK 1
PHASE 2
Needs Assessment
Optional pre-engagement burnout survey or leadership assessment deployed to target physician group
TYPICAL TIMEFRAME: WEEK 1-2
PHASE 3
Customized Proposal
IGU Coaching delivers a tailored program proposal including scope, timeline, pricing, and expected outcomes
TYPICAL TIMEFRAME: WEEK 2
PHASE 4
Contract & Scheduling
Agreement finalized; program dates and logistics confirmed with institutional point of contact
TYPICAL TIMEFRAME: WEEK 2-3
PHASE 5
Program Delivery
Workshops and/or coaching sessions delivered as scheduled; participant materials distributed
TYPICAL TIMEFRAME: WEEK 3-4 ONWARD
PHASE 6
Impact Report
Post-program assessment data compiled and delivered as an institutional impact report with recommendations
TYPICAL TIMEFRAME: 30-60 DAYS POST PROGRAM
🕒 Typical Timeline: Inquiry to First Session
Most institutions are up and running within 3–4 weeks of first contact. For urgent needs — such as post-incident team support or imminent leadership transitions — IGU Coaching can expedite onboarding. Contact us to discuss.
Let's Talk About What Your Physicians Need.
Your physicians have given everything to their patients and their institution. It is time to give something back — not as a benefit checkbox, but as a strategic investment in the people your health system depends on most. IGU Coaching is ready to be your partner.
All programs are customizable. Institutional pricing available for multi-department and system-wide engagements. CME accreditation subject to institutional accreditor partnership. IGU Coaching, LLC is an equal opportunity provider.
"I Get You. I Got You." — IGU Coaching, LLC